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LIFETIME EXCHANGE SCHEME
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- Subject to review by our Quality Assurance Department, we offer Life Time Exchange of our products.
- Our Quality Assurance Department will review the product to ensure it is free from any sort of damage/ alteration/re-size etc.
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We will not be able to accept any product for Exchange if the product has been tampered, altered, resized (by a jeweler other than Syndiora), or damaged in any way.
- The decision by the Quality Assurance Department shall be final and binding for any sort of Life-Time Exchange Scheme.
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For any sort of Life-Time Exchange we shall require the following:
- Original Product
- Original Invoice
- Product Certificate (If any)
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Valid Government Id Proof of the person in whose name the purchase invoice was made Following shall be considered as a valid ID proof:
- Aadhar card
- Voters Identification card; or
- Passport
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In case of Shipment of product to us under the Life-Time Exchange Scheme, the Product should be packed and sealed in a secured manner to avoid any damage in Transit either bubble wrapped or in a small box or a padded envelope.
- The terms and conditions for the Lifetime Exchange scheme are as follows:
- Making Charges and taxes of any sort shall be deducted while determining the value under the Lifetime Exchange scheme.
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In Case of any Coupon/Discount or promo code used during the original Purchase the same shall be deducted while determining the Lifetime Exchange Value.
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In case of Lifetime exchange if value of the new product is higher than the value of the old product, the customer will have to pay the difference.
- And if the value of new product is lower than the value of the old product, Syndiora will issue a credit note in the name of customer.
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The new order shall be shipped to/ collected by the customer after 21 days and before 30 days of receiving the Original Product at our registered office.
- At the point of collection, the recipient shall collect the product, by furnishing any one of the following Government approved photo identification card:
- Aadhar card
- Voters Identification card; or
- Passport
- To request for exchange of the product under the Life-Time Exchange kindly contact us at support@syndiora.com or +91-8879911038/ 8928705228.
